Restoration Services in Memphis and the Mid-South

When the damage goes past the roof

The storms that come through the Mid-South rarely stop at the shingles. A limb through the roof means a hole in the decking, rain in the attic insulation, water down the wall cavity and a stained ceiling in the room below. Hail that bruises the roof also dents the gutters, cracks the siding and breaks the window screens. A roof leak that went unnoticed through a wet spring becomes mold behind the drywall by July.

Most homeowners in that situation end up coordinating three or four separate contractors, each responsible for one piece and none responsible for the whole. We are set up to do the whole thing: secure the property, dry it out, repair the structure, restore the exterior and rebuild the interior, with one project manager running it and one insurance claim behind it.

That last part matters. The single most common reason a restoration goes badly is a claim that was under-scoped at the start, so the money runs out before the work does. We document everything before the adjuster arrives, and we meet the adjuster on site so the scope reflects the damage that is actually there.

How a restoration project runs

• Make it safe. Emergency tarping, board-up and water extraction first, so the damage stops getting worse while the claim is worked out.
• Document everything. Photographs, moisture readings and a written inventory of the damage — the evidence the claim will be decided on.
• Meet the adjuster. We are on site for the inspection with the documentation ready, and we walk the adjuster through what we found.
• Agree the scope. Once the claim is approved, you get a written scope and schedule. Nothing is ordered until it is aligned with the settlement.
• Restore and rebuild. Structure, roof, exterior, interior, in the right order, by crews who communicate daily.
• Walk it with you. The job is not finished until you have seen every part of it and signed off.